Capabilities

 

U.S. Census Bureau

Ms. Levy was involved in the preliminary stages of performance consulting where she coordinated and conducted end user interviews, gap analysis and worked on the team to identify use cases for the U.S. Census Bureau’s web site (www.census.gov).

Systems Analysis for e-business Applications

She has conducted end user research with different target audiences for the design and development of new systems and e-business applications.Judith conducted an evaluation of an existing web-based system with the goal of enhancing job usability and performance improvement.  She has designed and coordinated usability test scenarios.  She has conducted both qualitative and quantitative research based on user’s feedback including analysis and reporting of results.

Higher Education

She has conducted competency based curriculum re-design of a master’s degree in order to gain professional accreditation.  She has conducted workshops on treatment documentation of behavioral changes and how to measure them.

e-learning Solutions

She has conducted end user research with different target audiences for the design and development of   e-learning solutions

Travel Industry

She also has experience designing technical proof of concept to meet the knowledge management needs of reservation agents of a major airline conducting virtual project management.  She has collected data and made recommendations to meet the needs of clients for distance learning and other blended learning solutions as well as for the design of knowledge management solutions.  She is keenly interested in trends in technology that are impacting business strategies.  She has experience proposing instructional and other performance improvement strategies and learning media, writing design documents and facilitated rapid prototypes for online learning and performance support solutions.

Call Centers

She has conducted benchmarking studies with various companies related to call center customer satisfaction measurement and sales techniques.  She has experience in call center best practice customer service and sales research and development of training programs for hotel and rental car reservation systems.

Logistics

Judith has also consulted to a national logistics company to help them to establish critical success factor measurement for its technologically changing business.

Presentations and Group Planning and Facilitation

  • Customer Relationship Management – Demonstration of a Siebel based Customer Communication System
  • Trends and methods of e-learning presented to IT Women, May 2003.
  • Coordinated and presented demonstration sessions at the Performance Support and Online Learning Conferences (1998-1999) including
    • Linking Organizational Expertise via Technology – Benchmarking Customer Service and Quality in Healthcare Services (1995)
  • President of South Florida Chapter of ISPI 1996.
  • Facilitation of Strategic and Business Planning/Board Retreats for companies such as:
    • ArtServe
    • Royal Caribbean Cruise Lines
  • Focus Group Moderating of consumer groups related to products and services for children and special needs groups including:
    •  online usage of internet sites
    •  customer satisfaction
    •  wireless phones
    •  product containers.

Ms. Levy has also:

  • conducted experimental research on the behavioral and psychological changes as a result of adaptive skill interventions for special populations.
  • involved in designing and training the trainer in Internet Basics, America Online, and Quicken downloading skills for Customer Service Agents at American Express when they first went to online customer services.

Pioneering Programs

  • First Therapeutic Recreation program at Baylor’s Institute for Rehabilitation
  • First  Training Department at Budget Rent-a-Car Reservation Center
  • Implementation of online services at American Express
  • Development of SDLC practice at software development companies and in IT departments

Certifications and Training
 About Performance Focus